Thank you for shopping with JIN YU MAN TANG. We are committed to ensuring your order is carefully prepared and delivered to you in a timely manner. This policy applies only to items purchased from our website.

 

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation, along with tracking information where available.

 

Delivery

Delivery times may vary depending on your location and the selected shipping method.

• Singapore: Estimated delivery within 1–5 business days after dispatch.

• International: Delivery times vary by destination and customs processing.

Please note that delivery estimates are provided as a guide and may be affected by factors beyond our control, including courier delays, weather conditions, customs clearance, or peak shipping periods.

 

Shipping Charges

Shipping charges will be calculated and displayed at checkout. From time to time, we may offer complimentary shipping promotions, subject to the terms of the promotion.

 

Incorrect Shipping Information

Please ensure that your shipping details are accurate before completing your order. JIN YU MAN TANG is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for redelivery.

 

Damaged or Missing Orders

If your order arrives damaged, or if you believe an item is missing, please contact us within 48 hours of receiving your parcel. Kindly include your order number and photographs of the package and items so we can investigate and assist you promptly.

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Unboxing Requirement

To facilitate the prompt resolution of any issues relating to damaged, incorrect, or missing items, customers are required to record a continuous video while opening their parcel. The video must clearly show the unopened package, shipping label, and the complete unboxing process.

Claims for damaged, incorrect, or missing items may not be accepted if an unboxing video is not provided. 

This is applicable for both local and international orders.

 

International Orders

For international shipments, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are determined by local customs authorities and are not included in our product or shipping prices.

 

Contact Us

If you have any questions regarding your order or delivery, please contact us and our team will be happy to assist you.